Refund & Return Policy
At Meow Mart, customer satisfaction is our top priority. Please read our Refund & Return Policy carefully before placing an order.
Eligible Returns
Products are eligible for return or replacement only if:
- You receive the wrong product
- The product is damaged during delivery
- The product is defective or expired
Return Conditions
To request a return or replacement:
- The request must be made within 24 hours of receiving the product
- The product must be unused, unopened, and in its original packaging
- An unboxing video is required for damaged, missing, or incorrect item claims
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened pet food
- Opened treats
- Cat litter
- Medicines & supplements
- Opened grooming products
- Any product damaged due to customer misuse
Refund Process
Once the returned product has been inspected and approved, the refund will be processed within 3–7 working days. Refunds will be issued through Mobile Banking, Bank Transfer, or the original payment method (where applicable).
Exchange Policy
If you receive a damaged, defective, or incorrect product, Meow Mart will replace it at no additional cost.
Order Cancellation
Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled.
Contact Us
For any return, exchange, or refund request, please contact us: